Our Packages
Our Packages for servicing and maintenance
- General Service with Oil (97-150CC, 150-250CC, 250-500CC)
- Running Repair
- Battery Jumpstart for 2 Wheelers
- Battery Jumpstart for 4 Wheelers
- Roadside Assistance
- Insurance Renewals
- Bike Detailing Services
- Sale-Purchase of Pre-loved Bikes
BENEFITS OF REPAIRING
Benefits to repairing bike from Truesell Ventures
One Stop Shop
We provide services for all your bike maintenance needs like Battery Service, Tyre Changing, Engine overhauling, Bike detailing services, Roadside Assistance along with Routine Periodic maintenance services under one roof giving you maximum peace of mind
Time and Convenience
As per customer convenience and availability of time slot, we provide Doorstep Service and Pick & Drop Facility so that our customers save upon their precious time. We have an advanced CRM portal to maintain all our service records which can be useful for any kind of future maintenance needs. We also have a Service Reminder system in place, so that you never miss out on getting periodic check up.
Quality Services
Our workshop and technicians are equipped with advanced tools & equipments which help us in accurate diagnosis and lower turnaround time with highest level of repair quality. We use OEM and OES Spare Parts which ensures highest reliability standards resulting in a long lasting road worthiness of your loved bike
Owned Operations
We have our owned workshop and on-roll technicians as compared to other online portals who operate on commission basis with no warranty policy in place. We emphasize on Customer satisfaction and retaining customers for lifetime
Warranty
We at Bike Surgeons believe in accepting our improvement areas and thus offer warranties on work performed. This means if something goes wrong after the repair, you can always rely on us to get it fixed
Expertise and Experience
We have specialized knowledge about ICE And E-Vehicles both, as we have been repairing them for years. Our experience ensures accurate diagnosis and proper treatment to fixing bike issues
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Process
Standard Process Followed by our team to repair to your bike
1
Reception [Understanding Customer Expectation]
In order to deliver highest level of satisfaction,we must start with understanding customer expectations and customer concerns. If not done right in the beginning, the entire process may fall apart leading to dissatisfaction as a final outcome.Our endeavour is to capture all customer needs in terms of repair quality, time and cost
2
Walk Around, Road Test & Diagnosis
As a process, our advisors and technicians are trained to evaluate customer voice and actual condition/concern of the bike. This helps us in filtering out required jobs from unwanted jobs leading to better estimation of cost and time.If in diagnosis, it is found that further detailed diagnosis is required to be done, we request customer approval to take it to our workshop for further detailed diagnosis. We provide free Pick & Drop service in such cases
3
Estimation [Time & Cost]
During this process a specially designed job card is used to capture all customer and bike details. Based on captured details and agreed upon jobs by the customer, estimate is provided to customer. Upon Approval by customer, repairing is initiated.
4
Repairing
We have defined standard operations to be carried out by our technicians to take utmost care of your loved bike while performing repair.In case of part replacement, old parts will be shown to customer and new parts will be changed in customer presence
5
Identification of additional vehicle needs [If any] & Customer Approvals
If during the repairing process, any additional job is identified, it will be communicated to customer. We will be sharing our recommendations for the same.After discussion with customer, revised estimate will be shared to maintain transparency and approvals will be taken.Repairing process will be carried upon and completed after customer confirmation
6
Final Inspection
On completion of Repairs, final joint road test will be taken by technician and customer. Once confirmed by the customer about completion of all customer needs, heads up will be given to billing team for invoicing
7
Delivery [Washing, Invoicing]
Washing and Invoicing will be happening parallely to save upon customer time. After invoicing, advisor/technician will capture average bike running on daily basis so that Next Service Due reminder can be punched in system. After delivery, in case of any concern, kindly reach out to 9650062829 and 9650400129, so that immediate actions can be taken. Our endeavour is to create an impression on you with our services. If we have done that, do share across +ve word of mouth in your friends and family circle.
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FAQ
frequently asked questions
Here, we answer some of the most common questions we receive about our doorstep 2-wheeler service. If you don't see the information you're looking for, please don't hesitate to reach out to us directly.
You can book an appointment by 2 ways:-
1. You simply need to fill an appointment form available on website. We will be contacting you back once we receive your details.
2. You can directly call on given numbers[ XXXXX-XXXXX] to save upon time
Depending on the availability of technicians and free slot, it can be done on same day. In case, if it is an emergency requirement we will be
allocating our resources on priority. Normally, weekends are busy and may lead to higher waiting periods. We recommend you to book your slots in
advance for peace of mind.
Yes, you will be provided with GST bill for your repairs. You need to provide your GST details in advance so that we can feed details into our system
and you can have smooth invoicing and delivery experience.
We calculate next due date for service on 2 parameters:-
1. Average Daily running
2. Time Interval from last service if average daily running is low.
We provide repair warranty upto 500 KM running and 15 days interval from the date of service.
Every technician coming for Doorstep service or Pick up is our on-roll technician. We put in huge amounts of efforts in training our technicians. If in
case, something goes not as per your expectations, we will be the first one to own the responsibility. We don’t align with the concept of operating on
Cut/Commision basis as that model does not lead to customer satisfaction due to low ownership of contract technicians.
Payments can be done by all modes i.e.Cash, Debit Cards, Credit cards, UPI. Most opted and most convenient option in today’s scenario is UPI,
We share UPI scan code which can be used by any of the UPI apps to complete payment
We would love to have you at our workshop so that you can have first hand experience of how repairs are being done. This will also give us an
opportunity to have in-person feedback from you which in turn will motivate us to take necessary actions to take customer experience to next level.
Yes, washing is done. We do Eco-wash/Dry wash at doorstep as it consumes very less water. We use high quality dry
wash material which removes dust and oil stains from your bike. As it is a dry wash, wheel areas may not be as clean as
done with water washing.